1. General Terms of service
2. Content posted by tutors
Tutors are solely responsible for profile information posted online. MyGradtutors administrator reserves all rights to review/edit your account, and delete any account not genuinely created. Content posted must not be fake, offensive or harmful to the general public.
3. Profile Privacy
After registration as registered tutor, your profile will be listed on the website. Upon request by the student or parent, certain information such as mobile number, age may be revealed to the requestor. We are committed to protect your overall privacy.
For tutors who are concerned about profile privacy, you may change your "Name" on profile to "Username" or any Alias Name. We will only reveal your real name when potential clients express interest in your tutoring service.
4. Assignment alerts
Ater registration, we may send out tuition job alerts to your email address. You may need to login and check the assignment board to submit your quote and availability. Our coordinators may also contact you via phone/whatsapp for tuition assignment details.
5. Service Confirmation
Confirmation of Tuition Assignment
Upon confirmation of an assignment, tutors are responsible to attend tuition session as arranged by the coordinator. Tutors who are irresponsible and fail to turn up for the first session without giving any prior notice will be required to pay a penalty of RM50 to MyGradtutors. This is necessary so that MyGradtutors can continue to ensure the quality of service.
Proof of Identity / Certificates
For local Malaysians, you are required to show MyKad (Original) and provide a photocopy to the parent / requestor on the first day of lesson. For foreign students or workers, you are required to show your passport and any valid student/work pass.
Tutors should also bring along any original and photocopy of education certificates as a form of verification.
6. Salary Payment
Payment of Tuition Fee
The salary period will be monthly basis or as agreed by both parties (student and tutor). Tutors will receive 50% of tuition fee for the 1st salary period, another one-off fee of 50% will be payable to the agency. Thereafter, tutors will be paid full regular monthly fee by the parent / student.
Payment of tuition fee is normally by cash or bank transfer after completion of lessons in 1 salary period. Tutors should not request for advance payment from the student unless lesson is held at the tutor's house.
WIthin our limit, we shall protect our tutors' interest. However, MyGradtutors will not be held responsible for any default of salary payment. Also, MyGradtutors will not act as an arbitrator or mediator for any conflicts or disagreements that arise between the tutor and the student. Nevertheless, we are always prepared to offer our views and suggestions.
7. Agent Fee Payment
a) Internet Transfer - Please indicate your name as given to us or your request ID so that we can identify you as the payer
b) ATM Transfer - Please email us the date paid, scanned copy and transaction reference number so that we can identify you as the payer
*MyGradtutors do not physically go to the tutor's house to collect payment.